Say What?
Good Service is a Process
When every one of your customers has a great experience, your business will start reaping the rewards of word-of-mouth advertising, making it easier to grow the client base and develop a reputation for excellence,...
The Staggering Hypocrisy of the Left
With a national strike happening every few minutes it seems, we dig a bit deeper into the psyche of the radical Left and uncover some interesting Capitalist tendencies...
Several events pre-and-post elections have highlighted a...
Internships a sure-fire solution to SME Growth
Despite two recent reports highlighting the positive relationship between increased sales staff numbers and business growth in SMEs, South African companies are simply not hiring. Commenting on the factors contributing to the staffing and...
2013 Global Entrepreneurship Monitor (GEM) Report SA
Feeling brave? Discover how SA fared in the latest GEM Report, the definitive measure of entrepreneurial activity globally. This is quite a large file, but well worth the read. In this report authors Mike...
Media Training – Part 3
Developing and Nurturing Media Contacts – Part 3
As many of you will know, getting a story or feature in the media (whether a newspaper, magazine, radio interview, online article or TV) is a fantastic...
Seth Godin says Go First
Seth Godin says Go First
Before you're asked.
Before she asks for the memo, before the customer asks for a refund, before your co-worker asks for help.
Volunteer.
Offer.
Imagine what the other person needs, an exercise in empathy...
In this Issue
- Say What?– Comment & opinion
- Lighten Up – Laugh your a** off!
- First Aid Kit – Business tips and industry news
- It’s Free!– Business tools and resources
- Companies We Like
- Words of Wisdom
